Shipping & Returns
As soon as we receive your order, we will begin to process your order. If all the items you have ordered are in stock, we will package your order 12 hours (order cool-off period) after the order has been placed and it will be dispatched the same day. However, if we don’t have all your items in stock, this will not be the case. If we expect you to be waiting more than 7 days for your order, we will contact you. In most cases, we will also be able to offer you suitable, similar alternatives for immediate dispatch if you are in a hurry.
The above does not apply to our discounted Pineapple Dancewear. Pineapple items are dispatched 1-3 weeks approx after your order has been placed. This is out of our control but we do try our best to keep this down to a minimum.
Unfortunately, Dansa By Harvey Newton is NOT responsible for any extra charges after an order has been placed. This includes and import/customs charges for international customers.
We offer multiple shipping options for both domestic and international orders. Our standard shipping option is Royal Mail 2nd Class. Royal Mail does advise that this service can take 2-3 business days but do state that this could increase to 3-4 days during busy periods.
We also offer a fully tracked service via Hermes, that has the same service times as our standard shipping service. If you require your items in a hurry, we do offer a fully tracked Next Day Delivery service via Hermes, that aims to get your delivery to you the day after dispatch. We also prioritise these orders at our end and will inform you if your order is unable to be dispatched after 12 hours of your order being placed.
If your delivery seems to be running late, please let us know and we'll investigate matters immediately for you.
Please email us via email@example.com
We will do our utmost to update you with availability information, estimated delivery dates and even shipment tracking numbers if a tracked service has been chosen.
Return & Exchange Policy
If you are unhappy with your order/products, contact us via email (firstname.lastname@example.org) within 7 days of receiving your order and we will organise for you to return your order and offer a full refund if the item is undamaged and returned in original packaging. Returns after 7 days of delivery will not be allowed. Once you have requested a return or exchange, we will organise your shipping label and send it to you. Once we have received the item back we shall either refund you or send you a replacement item - whatever is your choice. The cost of postage will be taken away from your refund amount. If the returned item is NOT returned in the same condition as it was sent out (including the item being returned in original packaging), you will be offered a partial refund based on the individual circumstances.
Unfortunately, we do NOT accept refunds, returns and/or exchanges on any Personalised and Custom Items. The above Terms and Conditions do NOT apply to Personalised and Custom Items.
ALL SALES ARE FINAL ON PERSONALISED AND CUSTOM ITEMS - This does NOT include the survival kits.
Orders can be cancelled up to 12 hours after your order has been placed as the order is dispatched after 12 hours. Order cancellations after this period will not be accepted.